Psyche 165 Journal
Vol. 18 (2025) No. 3

The Role of TAM as a Mediator between Organizational Support and Technostress of ASN Employees

Dian Dwi Nur Rahmah (Unknown)
Dyan Prastika, Netty (Unknown)
Wardhana, Reza (Unknown)
Hardiansyah (Unknown)
Firjatullah (Unknown)



Article Info

Publish Date
30 Sep 2025

Abstract

The SIKAP IDAMAN application as a digital innovation in civil service management, providing access to daily performance reports (LKH), performance data, and employee discipline mapping. However, its implementation has presented psychological challenges, particularly technostress among employees. This study aims to explore the influence of perceived organizational support and technology acceptance on technostress among civil servants in the Kutai Kartanegara Regency Government. A quantitative approach was employed, involving 36 employees from the Inspectorate Office who actively use the SIKAP IDAMAN application. Mediation analysis was conducted using JASP software version 0.14.1.0 to examine the relationships between variables. The results show that perceived organizational support significantly influences technostress through technology acceptance (p = 0.036). Perceived organizational support also has a direct negative effect on technostress (p = 0.000) with a path coefficient of -0.281 (low category, f² = 0.111). Furthermore, organizational support significantly influences technology acceptance (p = 0.000) with a path coefficient of 0.849 (high category, f² = 2.584). Technology acceptance also negatively affects technostress (p = 0.031) with a path coefficient of -0.448 (moderate category, f² = 0.154). These findings highlight the importance of technology acceptance as a mediating factor in reducing technostress, and emphasize the critical role of organizational support in facilitating successful technology adaptation among civil servants. Keywords: technostress, perceived organizational support, technology acceptance

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Journal Info

Abbrev

jpsy165

Publisher

Subject

Education Library & Information Science Nursing Social Sciences Other

Description

Psyche 165 Journal is an interdisciplinary journal that publishes empirical research, theoretical articles, and selected reviews in applied areas of psychology (other than applied experimental or human factors), including: Behavioral Psychology Clinical Psychology Cognitive Psychology Counseling ...