Psikoborneo : Jurnal Ilmiah Psikologi
Vol 14, No 1 (2026): Psikoborneo: Jurnal Ilmiah Psikologi

Perceived Value and Repurchase Intention in E-Commerce Applications: The Mediating Role of Consumer Satisfaction

Rahma Hasibuan, Yustika (Unknown)
Aisyah, Siti (Unknown)
Fauzy Indrawan, Yudistira (Unknown)



Article Info

Publish Date
05 Jan 2026

Abstract

The presence of e-commerce applications has significantly changed shopping patterns. Consumer satisfaction strengthens the relationship between perceived value and repurchase intention in e-commerce application users. This study aims to explore the influence of perceived value on repurchase intention in e-commerce applications, as well as to identify the role of consumer satisfaction as a mediating variable in this relationship. This study applied a quantitative method using the Structural Equation Modeling (SEM) approach with the help of the AMOS application version 24. The sample size was 250 e-commerce application consumers selected through the Accidental Sampling technique. The instruments used consisted of a scale of repurchase intention, a scale of perceived value, and an adapted consumer satisfaction scale. The results showed that perceived value significantly influenced repurchase intention (C.R = 6.408 < 1.96 with p = 0.000 > 0.05), perceived value significantly influenced consumer satisfaction (C.R = 4.017 > 1.96 with p = 0.000 < 0.05), and consumer satisfaction significantly influenced repurchase intention (C.R = 3.933 > 1.96 and p = 0.000 < 0.05). In addition, consumer satisfaction was proven to significantly mediate the influence of perceived value on repurchase intention (Sobel statistic = 2.1813 > 1.96 and p = 0.04).

Copyrights © 2026






Journal Info

Abbrev

psikoneo

Publisher

Subject

Humanities Education Social Sciences

Description

PSIKOBORNEO : Jurnal Ilmiah Psikologi is a peer-reviewed journal which is published by Mulawarman University, East Kalimantan publishes biannually in March, June, September and December. This Journal publishes current original research on psychology sciences using an interdisciplinary perspective, ...