Strategy for Developing Quality of Work Life to Enhance Employee Engagement at PT XYZ

Chika Asgara Mastra (Institut Pertanian Bogor, Indonesia)
Tanti Novianti (Institut Pertanian Bogor, Indonesia)
Suhendi Suhendi (Institut Pertanian Bogor, Indonesia)

Indonesian Journal of Multidisciplinary Science
Vol. 5 No. 4 (2026): Indonesian Journal of Multidisciplinary Science

This study examines the application of Quality of Work Life (QWL) factors to improve employee engagement at PT XYZ. Using a quantitative descriptive approach with purposive sampling of 52 respondents consisting of marketing and non-marketing employees, this study employed Critical Performance Analysis (IPA) and Chi-Square tests to correlate the relationship between QWL factors and employee satisfaction. The results indicate that although employees exhibit high intrinsic motivation and job satisfaction, collaborative communication and long-term commitment need to be improved. The IPA analysis revealed that career development and compensation are important priorities for both divisions, requiring immediate intervention, while other factors are strengths that should be maintained. The Chi-Square test indicated that most QWL factors have no significant relationship with employee tenure or education level, except for career development, compensation, occupational health, pride and safety, which showed a significant correlation with employee profiles. This study concludes that improving strategies in career development and compensation is crucial to improve employee engagement and reduce employee turnover at PT XYZ.