Bulletin of Science, Technology and Society
Vol 4 No 3 (2025): Bulletin of Science, Technology and Society (November)

Product Liability, Defective Goods, and Consumer Compensation in Business Law

Marsal, Antonino Pedro (Unknown)
Darmawan, Didit (Unknown)
Hardyansah, Rommy (Unknown)



Article Info

Publish Date
26 Nov 2025

Abstract

This study discusses product liability in Indonesian business law, analysed through qualitative literature review. The legal framework is based on a combination of the Consumer Protection Law, the Civil Code, and various sectoral regulations such as those in the fields of health, food, and the environment. In this system, product defects including design, manufacturing, and information defects form the basis of a business's obligation to provide compensation in the form of refunds, replacement of goods or services, health care, or damages, with liability remaining even if the fault lies with another party in the distribution chain. While the Consumer Protection Law and the Civil Code provide the basis for lawsuits, sectoral regulations reinforce obligations in high-risk areas, supported by technical standards such as SNI and waste management regulations. Dispute resolution can be carried out directly, through the BPSK, or in court, including class action lawsuits. The effectiveness of this regime is highly dependent on the clarity of the definition of product defects, the integration of legal regulations, and the accessibility of compensation channels. Therefore, the study recommends strengthening the guidelines for evidence, increasing the capacity of dispute resolution institutions, and developing corporate risk management policies that are oriented towards product safety and consumer loss recovery.

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Journal Info

Abbrev

inti

Publisher

Subject

Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Bulletin of Science, Technology and Society (e-ISSN: 2830-795X) is a peer-reviewed academic journal published triannually—in May, August, and November. The journal provides a platform for interdisciplinary scholarship that critically examines the interplay between scientific advancement, ...