Serambi Engineering
Vol. 11 No. 1 (2026): Januari 2026

Evaluasi Kepuasan Kerja Karyawan di Industri Manufaktur Presisi melalui Pendekatan Importance-Performance Analysis

Khairullah, Mohammad Reatha Deo (Unknown)
Tarigan , Amenda Septiala (Unknown)
Alamsyah, Nanang (Unknown)
Kurnia, Tyas Eka (Unknown)



Article Info

Publish Date
03 Jan 2026

Abstract

The precision manufacturing sector requires a stable and competent workforce to ensure smooth production processes, making an understanding of employee job satisfaction essential for maintaining organizational performance. This study aims to evaluate employee satisfaction at PT XYZ using a descriptive quantitative approach through a survey of 21 purposively selected respondents. Data were collected using a closed-ended questionnaire consisting of ten job satisfaction indicators and analyzed using the Importance-Performance Analysis (IPA) framework. The results show an employee satisfaction index of 74.35 percent, indicating a moderately satisfied category. The IPA mapping reveals that interpersonal relation requires priority improvement due to its high importance but relatively low satisfaction level. Meanwhile, quality of work, knowledge of job, dependability, and performance fall into the category of attributes that should be maintained. Other indicators such as adaptability, initiative and resourcefulness, judgment, and leadership quality show both low importance and low satisfaction, suggesting that gradual attention is still needed to strengthen the company’s long-term organizational performance.

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Journal Info

Abbrev

jse

Publisher

Subject

Earth & Planetary Sciences Energy Engineering Environmental Science Industrial & Manufacturing Engineering

Description

The Serambi Engineering journal is published as a medium to distribute information on research results in engineering and science, both carried out by lecturers from the Serambi Mekkah University and other parties. Published research can be in the form of field research or laboratory research as ...