<![CDATA[PKBM Mutiara is a non-formal education institution in Pemalang district which was founded in 2007. Currently PKBM Mutiara has 15 employees who have different duties and responsibilities. The chairman of PKBM stated that recently there had been complaints of work fatigue from several employees. Therefore, PKBM Mutiara wants to know the workload borne by each employee. The workload analysis method used is the NASA TLX method (National Aeronautics and Space Administration Task Load Index). Employees will assess their workload conditions based on 6 dimensional measurement factors, namely Mental Needs (KM), Time Needs (KW), Physical Needs (KF), Effort (U), Work Performance (PK), and Frustration Level (TF). Based on the calculation of employee workload scores at PKBM Mutiara, It is known that there are 2 employees whose workload is in the "very high" category, 10 employees have a "high" workload, and 3 employees have a "medium" workload. The identification results using the fishbone diagram show that the high workload of PKBM Mutiara employees is influenced by methods and human factors. Proposed improvements to increase employee workload levels are: 1. Distribution of duties and responsibilities according to employee abilities; 2. Reduce the workload of secretaries by recruiting special employees for dapodik operators; 3. Encourage the Education Department to create a technical manual for PKBM management; 4. Carrying out online teaching and learning process training for tutors; 5. Create a system such as Google form or similar for the registration process for prospective new students.]]>
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