Health and Technology Journal (HTECHJ)
Vol. 3 No. 1 (2025): February 2025

The Correlation between Effective Communication and Patient Satisfaction in the Emergency Department

Abdul Aziz Hafifi (Bachelor of Nursing Student, Faculty of Health Sciences, Hafshawaty Zainul Hasan University, Indonesia)
Suhari Suhari (Faculty of Nursing, University of Jember, Lumajang, Indonesia)
Rizka Yunita (Faculty of Health Sciences, Hafshawaty Zainul Hasan University, Indonesia)



Article Info

Publish Date
10 Feb 2025

Abstract

Communication is a determinant of success in achieving goals. Every nurse must have skills in communicating with patients to build good relationships. This is very important to determine patient satisfaction and improve the quality of patient service. This research uses the cross-sectional study method. The population was 283 people, with 166 samples collected using the Slovin formula using an accidental sampling technique with two variables: effective communication and patient satisfaction. The data collection instrument in this research was a questionnaire (using a checklist). Then, the data was analyzed using the Spearman rank test. The results obtained were 155 people (93.37%) effective communication and 11 (6.62%) ineffective communication. One hundred sixty-two patients (97.53%) were satisfied, and four people were dissatisfied (2.47%), and the results were at a significant level p=0.000. A strong positive correlation was found between effective communication and patient satisfaction, meaning improved communication leads to higher patient satisfaction. Effective communication ensures that patients feel valued and comfortable, ultimately contributing to better healthcare experiences and outcomes.

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Journal Info

Abbrev

htechj

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

Health and Technology Journal (HTECHJ) is peer-reviewed and open access international journal which published by KHD Production, to accommodate researchers and health practitioners publishing their scientific articles. NHSJ accepts original papers, review articles, short communications, case reports ...