Management Studies and Entrepreneurship Journal (MSEJ)
Vol. 7 No. 3 (2026): Management Studies and Entrepreneurship Journal (MSEJ)

Big Data’s Role in Personalizing Marketing to Improve Customer Experience

Putu Saroyini Piatrini (Universitas Udayana)
PA Andiena Nindya Putri (Universitas Udayana)



Article Info

Publish Date
30 Jan 2026

Abstract

Big Data plays a crucial role in enabling marketing personalization by allowing firms to collect and analyze extensive customer-related data from diverse sources. Transactional data, online browsing behavior, social media interactions, geolocation data, and customer feedback provide rich insights into individual consumption patterns and decision-making processes. This study employs a literature review method to systematically examine the role of Big Data in personalizing marketing strategies and its implications for improving customer experience. This study provides a comprehensive understanding of the role of Big Data in enabling personalized marketing strategies and its implications for improving customer experience through a systematic literature review. The findings indicate that Big Data analytics serves as a critical enabler of marketing personalization by allowing organizations to collect, process, and analyze extensive customer data from diverse sources.

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Journal Info

Abbrev

msej

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Management Studies and Entrepreneurship Journal (MSEJ) is published by Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) as an information and communication media for practitioners, researchers and academics who are interested in the field of management (Finance, Human Resource, ...