Jurnal Ilmiah Ekonomi dan Manajemen
Vol. 4 No. 2 (2026): Februari

PENGARUH KUALITAS PRODUK, INOVASI PRODUK DAN BRAND IMAGE TERHADAP KEPUASAN KONSUMEN (STUDI PADA BUBUR AYAM CIANJUR DI KOTA BOGOR)

Maslahat Maslahat (Unknown)
Irmal Irmal (Unknown)



Article Info

Publish Date
13 Feb 2026

Abstract

This study aims to examine the effect of Product Quality (X₁), Product Innovation (X₂), and Brand Image (X₃) on Consumer Satisfaction (Y) at Bubur Ayam Cianjur in Bogor City. A quantitative method was employed, with 96 consumers as respondents, selected using probability sampling and Row Purba’s formula. Data were analyzed through regression analysis, correlation coefficient, coefficient of determination, and hypothesis testing. The results indicate that Product Quality, Product Innovation, and Brand Image have a significant and positive effect on Consumer Satisfaction, with the regression equation Y = 6.115 + 0.437X₁ + 0.424X₂ – 0.014X₃. The correlation coefficient of 0.721 indicates a strong relationship, and the coefficient of determination shows that the three variables simultaneously explain 52% of the variation in consumer satisfaction. The simultaneous hypothesis test yielded F = 33.207 > F table = 2.700, confirming that Product Quality, Product Innovation, and Brand Image simultaneously and positively influence Consumer Satisfaction.  

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Journal Info

Abbrev

jiem

Publisher

Subject

Other

Description

JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...