Management Studies and Entrepreneurship Journal (MSEJ)
Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)

The Role Of Trust In The Relationship Between Purchase Intention And Perceived Corporate Social Responsibility In Mobile Shopping Applications

Intan Yuniarti Ningsih (Universitas Trisakti)
Yolanda Masnita (Universitas Trisakti)
Kurniawati (Universitas Trisakti)
Alvian Satria Ramadan (Universitas Trisakti)
I Gede Billy Ambara Putra (Universitas Trisakti)



Article Info

Publish Date
14 Jun 2025

Abstract

Consumer purchasing behavior in mobile shopping applications has been considerably altered by the quick development of e-commerce, which has been greatly impacted by the adoption of Corporate Social Responsibility (CSR) activities. With an emphasis on the mediating function of consumer trust qualities, including kindness and integrity, this study examines the relationship between CSR and purchase intention. The data collected from 316 respondents through an online survey were analyzed quantitatively using Structural Equation Modeling (SEM). The results show that CSR has a favorable and substantial effect on consumer trust, which raises purchase intention. Additionally, it has been demonstrated that trust successfully moderates the relationship between CSR and purchase intention. According to the study's findings, incorporating strong CSR practices is crucial for building consumer involvement and trust, influencing purchase intentions, and giving Indonesian mobile shopping platforms a competitive edge.

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Journal Info

Abbrev

msej

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Management Studies and Entrepreneurship Journal (MSEJ) is published by Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) as an information and communication media for practitioners, researchers and academics who are interested in the field of management (Finance, Human Resource, ...