KESANS : International Journal of Health and Science
Vol 5 No 5 (2026): KESANS: International Journal of Health and Science

Relationship Between Counseling Quality and Client Satisfaction in Family Planning at Ika Khairunisa IMP, 2025

Darsono, Filla Alfazriani (Unknown)
Bonita, Nely (Unknown)
Khairunnisa, Ika (Unknown)



Article Info

Publish Date
23 Feb 2026

Abstract

Introduction: The Family Planning (FP) program is a strategic initiative to control population growth and improve women’s reproductive health. The quality of midwife counseling plays a crucial role in enhancing client satisfaction, which may influence contraceptive adherence and overall program success at the Independent Midwifery Practice (IMP) level. Objective: This study aimed to determine the relationship between the quality of midwife counseling and client satisfaction in family planning services at Ika Khairunisa IMP. Method: A quantitative cross-sectional design was employed. The population consisted of active family planning acceptors at Ika Khairunisa IMP, with 80 respondents selected through purposive sampling. Data were collected using a structured questionnaire and analyzed using univariate and Chi-square tests (α = 0.05). Results and Discussion: Most respondents (70%) rated counseling quality as good, and 75% reported being very satisfied. Statistical analysis showed a significant relationship between counseling quality and client satisfaction. Conclusion: Improved counseling quality significantly enhances client satisfaction; therefore, continuous competency development is recommended.

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Journal Info

Abbrev

kesans

Publisher

Subject

Chemistry Health Professions Medicine & Pharmacology Physics Public Health

Description

KESANS : International Journal of Health and Science provides a means for ongoing discussion of the relevant issues that fall within the focus and scope of the journal that can be examined empirically. This journal publishes research articles in the medicine, Nursing, Midwifery, Public Health, ...