Center of Economic Students Journal (CSEJ)
Vol. 9 No. 1 (2026): Januari - Maret

Pengaruh Kualitas Produk, Store Atmosphere dan Brand Reputation Terhadap Loyalitas Konsumen Pada Cafe Kali and Resto Bandar Lampung

Pratama, Fahreza Rizky (Unknown)
Warganegara, Tri Lestira Putri (Unknown)



Article Info

Publish Date
16 Feb 2026

Abstract

Competition in the culinary sector requires maintaining customer loyalty to ensure business sustainability. Cafe Kali and Resto Bandar Lampung experienced monthly customer fluctuations throughout 2024 and low sales growth, averaging only 0.80 percent per month, well below the company's target of 5 percent. This condition indicates that customer loyalty has not been optimally formed. This study aims to analyze the influence of product quality, store atmosphere, and brand reputation on customer loyalty at Cafe Kali and Resto Bandar Lampung. The research uses a quantitative survey approach, collecting data by distributing questionnaires to consumers. The data analysis technique uses multiple linear regression analysis to determine the influence of each variable, both partially and simultaneously. The results of the study are expected to provide an overview of the factors that most influence customer loyalty and to inform management in formulating marketing strategies to increase visit stability and sales growth.

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Journal Info

Abbrev

CSEJ

Publisher

Subject

Economics, Econometrics & Finance

Description

CESJ : Center Of Economic Students Journal is an economics journal/article published and updated on a regular basis by students from the Faculty of Economics at UMI that aims to serve as a place to accommodate ideas, scientific studies, and studies, as well as a conduit of information for academic ...