Jurnal Dinamika Ekonomi Syariah
Vol. 13 No. 1 (2026): Jurnal Dinamika Ekonomi Syariah

THE EFFECT OF DIGITAL SERVICE QUALITY AND ISLAMIC BRANDING ON CUSTOMER LOYALTY OF BYOND BY BSI USERS

Zahrotul Aini, Dewi (Unknown)
Hakim, Lukmanul (Unknown)



Article Info

Publish Date
28 Jan 2026

Abstract

This study examines the determinants of customer loyalty in Islamic digital banking, focusing on the roles of digital service quality and Islamic branding in the context of BYOND by BSI users in Pamekasan Regency. Using a quantitative explanatory approach, data were collected from 100 active users through structured questionnaires and analyzed using multiple linear regression. The findings reveal that digital service quality significantly enhances customer loyalty through reliable systems, ease of use, responsiveness, and security. Islamic branding also demonstrates a positive and significant influence, reflecting the importance of Sharia compliance and the integration of religious values in strengthening long-term customer commitment. Moreover, both variables simultaneously exert a substantial effect on loyalty, indicating a synergistic relationship between technological excellence and value-based branding. These results suggest that sustainable loyalty in Islamic digital banking is achieved not only through superior digital performance but also through authentic alignment with Islamic principles, offering strategic implications for Islamic financial institutions in regional markets.

Copyrights © 2026






Journal Info

Abbrev

es

Publisher

Subject

Religion Economics, Econometrics & Finance

Description

Jurnal Dinamika Ekonomi Syariah invites scholars researchers and students to contribute the result of their studies and researches in the areas related to Islamic economics Islamic public finance Islamic finance Islamic accounting Islamic business ethics Islamic banking Islamic insurance Islamic ...