Digital Information System Design Using the Collaborative Filtering Method at A Cafe in Bandung

Fahreza, Aji
Komarudin, Komarudin
Mustari, Farhana Fitria
Retnowaty, Agung Tri

Journal of Economics, Management, and Entrepreneurship
Vol. 3 No. 2 (2025): Journal of Economics, Management, and Entrepreneurship

A culinary SME in Bandung encounters efficiency issues stemming from a manual ordering process that is sluggish and susceptible to inaccuracies. Customers struggle to find popular menu items. This study aims to develop a web-based digital information system that employs Collaborative Filtering techniques to improve ordering efficiency and offer recommendations for top-selling foods. The system development uses the Waterfall model and a descriptive qualitative research methodology, and the system is built with the Laravel framework. The outcome is a working web application for ordering, reservations, and menu suggestions, accompanied by an administrative dashboard for real-time oversight. According to Black-Box testing, all system functionalities perform as anticipated. This system aims to optimize processes, minimize errors, and improve the customer experience at a café in Bandung.