Jurnal Ilmiah Manajemen Kesatuan
Vol. 14 No. 1 (2026): JIMKES Edisi January 2026

Managing Electronic Prescribing Adoption to Improve Physician Compliance and Service Quality

Suprayogi, Andrew (Unknown)
Purwadhi (Unknown)
Santoso, Budi (Unknown)



Article Info

Publish Date
31 Jan 2026

Abstract

The transition from manual to electronic prescribing still faces significant challenges, leading to data inconsistencies, potential medical errors, and service inefficiencies. This study aims to analyze the system adoption planning, management’s efforts to facilitate doctors, and identify the main obstacles affecting compliance. This research uses a qualitative approach to find that the hospital adopted the electronic prescribing system with a pragmatic and integrated approach, choosing a free platform that is integrated with the national “Satu Sehat” program. The main obstacles found include the system’s functional limitations, such as the absence of template and autocorrect features, and difficulty in inputting compounded medication dosages, as well as user factors, namely old habits and resistance to change. A more user-friendly electronic prescribing model was developed that includes features desired by medical personnel, such as repeat order, prescription templates, autocorrect, and automatic labels. The model’s trial showed an increase in efficiency, speed, and convenience, which can significantly improve doctor compliance with system usage. This thesis supports the national health digitalization policy and offers a practical solution to improve the quality of service and patient safety.

Copyrights © 2026






Journal Info

Abbrev

jimkes

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI ...