International Journal of Tourism and Hospitality in Asia Pasific
Vol 9, No 1 (2026): February 2026

From Local Flavor to Global Engagement: Strategic Localization Approaches for Marrybrown Malaysia

Jian, Oh Zi (Unknown)
Pandey, Rudresh (Unknown)
Mazzuan, Nur Alya Maisarah (Unknown)
Sahu, Aditya Kumar (Unknown)
Yusra, Nur Amalina Hadirah (Unknown)
Halim, Nur Aqilah Abdul (Unknown)
Amir Hamzah, Nur Ardina (Unknown)
Tomar, Sania (Unknown)
Kee, Daisy Mui Hung (Unknown)



Article Info

Publish Date
20 Feb 2026

Abstract

This study examines strategic approaches for enhancing Marrybrown Malaysia’s global competitiveness through menu localization, customer engagement, and brand loyalty. Drawing on localization and engagement theories, the study investigates how customer engagement and brand loyalty influence acceptance of localized menu strategies in international markets. A quantitative research design was adopted, and data were collected from 151 Malaysian consumers using a structured questionnaire. Multiple regression analysis revealed that customer engagement has a significant positive effect on menu localization, while brand loyalty also demonstrates a positive but comparatively weaker influence. The findings suggest that active customer interaction and emotional attachment to the brand enhance consumer acceptance of culturally adapted menu offerings. This study contributes to the limited literature on Malaysian fast-food brands by providing empirical evidence on localization strategies that support global expansion. The findings offer managerial insights for Marrybrown to strengthen digital engagement and leverage loyal customers when implementing international localization strategies.

Copyrights © 2026






Journal Info

Abbrev

IJTHAP

Publisher

Subject

Humanities

Description

IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to ...