JWM (JURNAL WAWASAN MANAJEMEN)
Vol. 14 No. 1 (2026):

Click, Gift, Love: Mapping the Influence of Virtual Gifts on Brand Love: A PLS-SEM Analysis in the Context of Live-Streaming Platforms

Apriharviyanto, Raden Muhammad Firdaus (Unknown)
Rufaidah, Popy (Unknown)



Article Info

Publish Date
31 Jan 2026

Abstract

This study aims to map the influence of virtual gifts on brand love in the context of live streaming platforms. With a quantitative approach using PLS-SEM, data were collected from 200 respondents who are active users of platforms such as tiktok, youtube, and so on. The results show that the virtual gift dimensions of identification (IDE), incentive (INC), and initiative (INI) significantly influence brand love dimensions such as affection & connection (AF), commitment (COM), and consumer-brand identification (SEL). Meanwhile, direction (DIR) and constraint (LIM) dimensions had limited influence. The findings indicate that virtual gift personalization, functional incentive integration, and symbolic interaction play a critical role in building brand love. The limitation of the study lies in the dominance of the younger generation sample in West Java, so generalization requires further study. This study contributes to the digital marketing literature by mapping the multidimensional relationship between virtual gifts and brand love.

Copyrights © 2026






Journal Info

Abbrev

jwm

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Wawasan Manajemen, an electronic journal, provides a forum for publishing the original research articles, review articles from contributors, and the novel technology news related to management. This journal encompasses original research articles, review articles, and short communications, ...