AACENDIKIA: Journal of Nursing
Vol. 4 No. 2 (2025): AACENDIKIA: Journal of Nursing

Optimizing the Role of Nurses: Self-Efficacy and Nurse Effective Communication as the Key to Patient Satisfaction

Suhartini, Titik (Unknown)
Piesesha, Frieska (Unknown)
Ardiyanto Wibowo, Bima (Unknown)



Article Info

Publish Date
31 Dec 2025

Abstract

Self-efficacy is a crucial determinant affecting the quality of nursing care. Nurses who lack confidence in their ability to deliver quality patient care may precipitate unforeseen incidents that adversely affect the standard of nursing care (Nita & Agustika, 2023). Therapeutic Employee Performance is essential; it is a deliberately strategised and concentrated form of Employee Performance that seeks to facilitate the patient's recovery. All actions and communications from the nurse must be therapeutic for the patient. This study examines nurses' self-efficacy and therapeutic Employee Performance models regarding patient satisfaction. The employed research strategy is a correlational analysis using a cross-sectional design. The sample comprises 100 inpatients at Wijaya Kusuma Hospital, chosen through accidental sampling. The research variables include self-efficacy, therapeutic employee performance, and patient satisfaction. Data collection was conducted via questionnaires, and the data were processed through editing, coding, scoring, and tabulation steps. Subsequently, it underwent analysis using regression testing. The research revealed a P-value of 0.000, demonstrating a significant link among self-efficacy, therapeutic employee performance, and patient satisfaction. This strong association indicates that self-efficacy and therapeutic employee performance may significantly enhance patient satisfaction, thereby benefiting patient visits.

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Journal Info

Abbrev

Journal-of-Nursing

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health

Description

AACENDIKIA: Journal of Nursing published since 2022 with ISSN Online: 2963-6434. Since July 2022 AACENDIKIA: Journal of Nursing publish by Althar Cendikia Education and published 2 times a year in July and December. Contains writings raised from research results in the field of nursing. Every ...