Economia: Journal of Economics and Management
Vol 1 No 1 (2022): Economia: Journal of Economics and Management

Barriers of Implementing Balanced Scorecard in Jordan: a Case Study of Jordanian Banks

Abd Al-Rahman Jaradat (Universiti Sultan Zainal Abidin, Terengganu, Malaysia)
Syamsul Azri bin Abdul Rahman (Universiti Sultan Zainal Abidin, Terengganu, Malaysia)

Article Info

Publish Date
05 Jul 2022

Abstract

This study aimed to find the existing barriers facing Balanced Scorecard implementation as a performance measurement and management tool in the Jordanian banks. Qualitative research semi-structured interviews were conducted with nine Jordanian commercial bank managers using open-ended questions. The data was analyzed using cross-case analysis. The study showed that lack of top management support, absence of employee participation, inefficient communication between employees and between management levels, lack of knowledge, lack of information technology support, limited education and training, employee resistance, and insufficient funds were the existing challenges in Jordanian bank which would affect the strategy implementation.

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Journal Info
Economia: Journal of Economics and Management
Website

Abbrev

Economia

Publisher

Cyber Media Indonesia

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences

Description

Focus and Scope Focus Economia: Journal of Economics and Management focuses on publishing high-quality scholarly articles that examine both contemporary and classical issues in the fields of economics, business, finance, and management within local, national, regional, and global contexts. The ...