Indonesia Accounting Research Journal
Vol. 12 No. 4 (2025): June: Auditing, Finance, Accounting, Management

The impact of social media marketing (tiktok) and online customer reviews on product skincare purchase decisions

Putri Putri (Universitas Sumatera Selatan, Indonesia)
Santi Oktavianti (Universitas Sumatera Selatan, Indonesia)
Teuku Muhammad Haqiqi (Universitas Sumatera Selatan, Indonesia)
Noprian Noprian (Universitas Sumatera Selatan, Indonesia)
Vanesha Rahmania (Universitas Sumatera Selatan, Indonesia)
Saudi Berlian (Universitas Sumatera Selatan, Indonesia)



Article Info

Publish Date
30 Jun 2025

Abstract

This study examines the impact of TikTok-based social media marketing and online customer reviews on skincare product purchase decisions, focusing on Skintific as a case study among university students in South Sumatra. Guided by the Theory of Planned Behavior (TPB), this research explores how exposure to digital content and peer reviews influences consumer trust and behavioral intentions. Using a quantitative method, data were collected from 50 respondents through purposive sampling. The analysis involved multiple linear regression, t-test, and F-test. The results reveal that both TikTok marketing and online reviews significantly and positively affect purchase decisions. Social media marketing on TikTok increases product visibility and engagement, while online reviews enhance credibility and reduce perceived risk. Together, these variables explain 47.4% of the variation in purchase decisions. These findings emphasize the strategic importance of digital engagement and user-generated content in influencing consumer behavior in the skincare industry. The study offers insights for marketers seeking to leverage social media platforms to drive purchasing intent, particularly among younger demographics. Future research may explore additional influencing factors such as influencer credibility, product quality, and cross-platform effectiveness.

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Journal Info

Abbrev

Accounting

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Indonesia Accounting Research Journal (IACRJ) embraces a range of methodological approaches in identifying and solving significant prioritised accounting issues. Submissions are encouraged across all areas on accounting, finance and cognate disciplines. It is strongly recommended that authors ...