Managing: Jurnal Bisnis dan Manajemen
Vol. 3 No. 1 (2026)

The Influence of Experiential Marketing and Facilities on Consumer Satisfaction at KFC Galuh Mas Karawang

Muhammad Aldi Rizky (Unknown)
Jakaria, Jakaria (Unknown)



Article Info

Publish Date
25 Feb 2026

Abstract

This study aims to determine the effect of experiential marketing, emotional branding, and customer loyalty on customer satisfaction. This study used a quantitative approach with a survey method involving 99 respondents who were active consumers. The data analysis technique used multiple linear regression with the help of SPSS. The results showed that Experiential Marketing had a positive and significant effect on customer satisfaction. Emotional branding also had a significant impact, where emotional attachment to the brand increased satisfaction. Customer loyalty also had a significant impact, strengthening the relationship between consumers and the company. Simultaneously, these three variables contributed to increasing customer satisfaction. These findings indicate the importance of building a pleasant customer experience, strengthening emotional connections with the brand, and maintaining customer loyalty. Recommendations for companies include increasing innovation in Experiential Marketing, consistency in emotional branding, and developing sustainable customer loyalty programs to maintain customer satisfaction.

Copyrights © 2026






Journal Info

Abbrev

i

Publisher

Subject

Economics, Econometrics & Finance

Description

Managing: Jurnal Bisnis dan Manajemen is a peer reviewed journal published by Penerbit Hellow Pustaka. The journal is aimed at spreading the research results conducted by academicians, researchers, and practitioners in the field of business and management. In particular, papers which consider the ...