<![CDATA[Purpose – This study explores the impact of job demands and job resources on task performance among Indonesian Customs officers, with burnout and work engagement as mediators.Methodology – Data were collected using purposive sampling from 463 employees of the Directorate General of Customs and Excise (DJBC). Structural Equation Modeling (SEM) was used to analyze the relationships between job demands, job resources, burnout, work engagement, and task performance.Findings – The study revealed that job resources reduce burnout and positively influence work engagement, both strongly correlating with task performance. Job demands were found to have a positive relationship with burnout and work engagement, with a moderate positive effect on task performance. Interestingly, job demands can motivate employees in certain situations, not always negatively affecting work engagement or task performance.Originality/Novelty – This research applies the Job Demands-Resources (JD-R) model to the public sector, specifically within DJBC. It provides new insights into how job demands and resources influence task performance, with a focus on burnout and work engagement.Implications – DJBC leadership should balance job demands and resources to reduce burnout, boost work engagement, and enhance task performance.]]>
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