Journal of Educational Sciences
Vol. 10 No. 3 (2026): Journal of Educational Sciences

Evaluation of Student Satisfaction with the Use of ChatGPT in the Selected Chapters Course using the SUS Method

Pratama, Aryo Bimo Putra (Unknown)
Widodo, Suprih (Unknown)
Elviani, Ulva (Unknown)



Article Info

Publish Date
05 Mar 2026

Abstract

The use of artificial intelligence technologies such as ChatGPT has increasingly been integrated into student learning activities in higher education, including the Selected Capita course in the Information Systems and Technology Education Study Program (PSTI). However, student satisfaction and user experience with this technology have not been sufficiently evaluated using standardized instruments. This study aims to evaluate the usability and student satisfaction toward the use of ChatGPT in the Selected Capita course using the System Usability Scale (SUS). This study employed a quantitative survey approach, with the sample determined using the Slovin formula, resulting in 60 PSTI students who had taken the course as respondents. Data were collected through an online questionnaire distributed via Google Forms and analyzed using Microsoft Excel. The preliminary survey showed that 68.3% of students utilized ChatGPT in their learning activities. The SUS analysis produced an average score of 78.2, which falls into the Good category (Grade B+), indicating that ChatGPT is easy to use, intuitive, and provides a positive user experience. In conclusion, ChatGPT demonstrates good usability and is positively received by students, although improvements are still needed in usage limitations, response accuracy, and answer consistency.

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Journal Info

Abbrev

JES

Publisher

Subject

Religion Humanities Education Library & Information Science Other

Description

JES publishes original articles on the latest issues and trends occurring regionally and internationally in the educational sciences with the aim to advance our knowledge both in term of theory and practice. Moreover, this journal also covers the issues concerned with the following special sections: ...