Jurnal Riset Bisnis dan Manajemen
Vol. 19 No. 1 (2026): February Edition

THE INFINITE MODEL: MOBILE PAYMENT CONTINUANCE INTENTION

Yusuf, Abdul (Unknown)
Hurriyati, Ratih (Unknown)
Disman, Disman (Unknown)
Hendrayati, Heny (Unknown)
Hidayat, Yosep (Unknown)



Article Info

Publish Date
16 Feb 2026

Abstract

This study investigates the factors influencing users' continuance intention (CI) in fintech mobile payment services, particularly in the post-COVID-19 era. With the rapid adoption of digital payment methods, the research examines key determinants such as perceived usefulness, perceived ease of use, trust, security and privacy, satisfaction, and habit. An explanatory quantitative research design was employed, analyzing data from 101 respondents. The results reveal that habit and satisfaction are the primary drivers of continuance intention, while traditional factors such as ease of use and trust become less significant in the post-adoption phase. These findings challenge established models and highlight the shift in user behavior towards habitual use and emotional satisfaction. This study contributes to the literature by offering an integrated model for understanding user retention in the fintech sector and provides practical insights for fintech providers to enhance customer engagement and foster long-term loyalty.

Copyrights © 2026






Journal Info

Abbrev

jrbm

Publisher

Subject

Economics, Econometrics & Finance

Description

The journal’s aim is to foster greater understanding of advancements in all areas of business and management by providing a platform to the scholars for disseminating their research works. The journal’s welcomes empirical and theoretical research papers and literature reviews from academicians, ...