SENTRI: Jurnal Riset Ilmiah
Vol. 5 No. 2 (2026): SENTRI : Jurnal Riset Ilmiah, Februari 2026 (In Press)

Perlindungan Hukum Pelaku Usaha terhadap Ulasan Digital Menyesatkan: Rekonstruksi Tanggung Jawab Platform di Indonesia

Transnasional, Andriana (Unknown)
Marina, Liza (Unknown)
Purwati, Ani (Unknown)



Article Info

Publish Date
28 Feb 2026

Abstract

The rapid development of the digital platform economy has transformed consumer decision-making patterns through online reviews as a primary source of information. However, the increasing prevalence of misleading digital reviews, including fake reviews facilitated by automation technologies and generative artificial intelligence, raises significant legal concerns, particularly regarding the protection of business actors. This study aims to analyze the legal framework governing the protection of business actors against misleading digital reviews and to evaluate the legal responsibility of digital platforms within Indonesia’s digital economic ecosystem. This research employs a normative legal method using statutory and conceptual approaches through the analysis of regulations related to electronic transactions, consumer protection, and platform liability, complemented by comparative international practices. The findings indicate that the existing national regulatory framework has not comprehensively regulated platform responsibility in moderating digital reviews and has not provided effective legal remedies for business actors. This condition creates an imbalance in legal relations among users, business actors, and platform providers. The study concludes that regulatory reconstruction is necessary through strengthening content moderation obligations, review verification mechanisms, and proportional platform liability to establish a fair and equitable digital economic ecosystem.

Copyrights © 2026






Journal Info

Abbrev

sentri

Publisher

Subject

Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

SENTRI: Jurnal Riset Ilmiah accomodates original research, or theoretical papers. We invite critical and constructive inquiries into wide range of fields of study with emphasis on interdisciplinary approaches: Humanities and Social sciences, that include: Engineering Agriculture Economics Health IT ...