Asian Digital Governance Problems
Vol. 3 No. 1 (2026): Asian Digital Governance Problems

Building an Integrative Framework for Change Management for Digital Transformation in Public Services

Samsodin, Samsodin (Unknown)



Article Info

Publish Date
25 Feb 2026

Abstract

Purpose: This study aims to conceptually examine prominent change management models and evaluate their relevance for supporting digital transformation in public sector organizations. Subjects and Methods: The research applies a literature review approach by analyzing academic articles, books, and best-practice reports. The data were examined using thematic analysis involving reduction, categorization, and synthesis to identify the strengths, limitations, and gaps in the application of Lewin’s Three-Step Model, ADKAR, Kotter’s Eight-Step Model, and Beer and Nohria’s Theory E and Theory O. Results: The review indicates that no single framework can universally address the complexity of digital change in the public sector. Lewin’s model contributes to building organizational readiness, ADKAR focuses on individual engagement and capability, Kotter underlines the importance of leadership and vision, while Theory E and Theory O stress balancing structural performance and cultural development. Evidence from transformation experiences in Microsoft and Kodak confirms that leadership commitment, organizational culture, and employee preparedness are decisive factors. Conclusions: An integrative approach that combines complementary elements from multiple models is more suitable for achieving sustainable digital transformation and improving governance outcomes in public service institutions.

Copyrights © 2026






Journal Info

Abbrev

ADGP

Publisher

Subject

Decision Sciences, Operations Research & Management Social Sciences

Description

Asian Digital Governance Problems is a concept or approach to governance that uses digital technology, such as computers, the internet and information systems, to increase efficiency, transparency, participation and effectiveness in decision making and the delivery of public services. This includes ...