JURNAL AKADEMIK EKONOMI DAN MANAJEMEN
Vol. 3 No. 1 (2026): JURNAL AKADEMIK EKONOMI DAN MANAJEMEN 

PENGARUH KUALITAS PRODUK, CITRA MEREK, DAN AFTER SALES TERHADAP MINAT BELI ULANG (REPURCHASE INTENTION) PADA PT. NORD DRIVESYSTEMS INDONESIA TANGERANG SELATAN

Tino, Tino (Unknown)
Fadillah Fadillah (Unknown)



Article Info

Publish Date
07 Mar 2026

Abstract

The purpose of this study is to determine the effect of Product Quality, Brand Image, and After-Sales Service on Repurchase Intention among customers of PT NORD Drivesystems Indonesia. This research employed a quantitative method. The sampling technique used was simple random sampling with a total sample of 85 customers of PT NORD Drivesystems Indonesia. Data analysis techniques included validity testing, reliability testing, classical assumption testing, regression analysis, correlation coefficient analysis, coefficient of determination, and hypothesis testing. The results show that Product Quality has a significant effect on Repurchase Intention with a coefficient of determination of 22.5%, and the hypothesis test indicates that t-count > t-table (4.234 > 1.989). Brand Image also has a significant effect on Repurchase Intention with a coefficient of determination of 45.9%, and the hypothesis test shows that t-count > t-table (5.172 > 1.989). After-Sales Service has a significant effect on Repurchase Intention with a coefficient of determination of 42.8%, and the hypothesis test shows that t-count > t-table (4.924 > 1.989). Simultaneously, Product Quality, Brand Image, and After-Sales Service have a significant effect on Repurchase Intention, as indicated by the regression equation Y = 11.107 + 0.008X₁ + 0.394X₂ + 0.343X₃. The coefficient of determination is 52.9%, while the remaining 47.1% is influenced by other factors. The hypothesis test shows that F-count > F-table (30.326 > 2.720).

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Journal Info

Abbrev

jaem

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JURNAL AKADEMIK EKONOMI DAN MANAJEMEN (JAEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...