Jurnal Hospitality dan Pariwisata
Vol 12, No 1 (2026): Jurnal Hospitality dan Pariwisata

AN ASSESSMENT OF TOURIST SATISFACTION LEVELS WITH REGARD TO ATTRACTIONS, AMENITIES, ACCESSIBILITY, AND ANCILLARY SERVICES IN CUNCA WULANG

Putri, Natalia Selviana (Unknown)
Rudiyanto, Roseven (Politeknik eLBajo Commodus)
Sandrio, Laurensius (Unknown)
Seran, Marius Yosef (Unknown)



Article Info

Publish Date
26 Feb 2026

Abstract

Tourist satisfaction is one of the evaluation results of tourism facilities provided by tourism managers. This is to determine the quality of a tourist destination for visiting tourists. Therefore, the purpose of this study was to measure the level of tourist satisfaction with attractions, amenities, accessibility, and ancillary facilities at Cunca Wulang Waterfall. This study used a quantitative approach. The data collection technique used in this study was a questionnaire distributed to tourists visiting Cunca Wulang Waterfall. Data collected from 150 respondents. The results showed that tourist satisfaction with the 4A aspects of Cunca Wulang Waterfall was in the satisfactory category. However, several aspects needed improvement, such as toilets, the addition of ropes to the pedestrian bridge, the addition of directional signs, and cleaning the roadside for public transportation access. 

Copyrights © 2026






Journal Info

Abbrev

hospitality-pariwisata

Publisher

Subject

Humanities Social Sciences

Description

Jurnal Hospitality dan Pariwisata diterbitkan secara berkala dua kali dalam satu tahun yaitu pada bulan Februari dan November. Jurnal ini ditujukan sebagai media bagi akademisi dan praktisi untuk menyumbangkan karya ilmiah dan pengalaman praktisnya yang dapat berguna bagi pengembangan ilmu ...