Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends
Vol. 3 No. 1 (2026): February: Momentum Matrix: International Journal of Communication, Tourism, and

More Rooms, Less Profit: Unveiling OTA Distribution Channels' Contradictory Hotel Impacts

I Gusti Made Juniarta (Unknown)
Cing Cing Wahyuni (Unknown)
Pungky Dios Purnomo (Unknown)
Dyah Palupiningtyas (Unknown)



Article Info

Publish Date
28 Feb 2026

Abstract

This research aims to evaluate the effectiveness of Online Travel Agent (OTA) distribution channels in influencing room sales volume and net profit for hotels in Java. Although OTAs have become a primary distribution choice that successfully boosts sales figures, there is still a lack of research highlighting the impact on net profitability due to high commission costs.Using a quantitative associative method through panel data regression analysis, this study examines the causal relationship between the proportion of sales made via OTAs and two performance indicators over a two-year period (2021–2023). The primary findings reveal a dual effect:OTA Distribution Channels have a positive and significant influence on Room Sales Volume (supporting Hypothesis H1).Conversely, OTAs have a significant negative impact on Hotel Profit Margins (supporting Hypothesis H2), indicating a substantial financial trade-off.The contribution of this research is to provide balanced empirical evidence regarding volume gains versus margin losses resulting from OTA usage. The managerial implications suggested by these findings are that hotels need to implement distribution strategies focused on Net Revenue Management and channel mix optimization to achieve a balance between volume requirements and profitability.

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Journal Info

Abbrev

momat

Publisher

Subject

Social Sciences

Description

The journal explores the relationship between communication, tourism, and socioeconomic dynamics by presenting in-depth analysis, empirical findings, and relevant conceptual ...