International Journal of Islamic Business Management
Vol 4 No 4 (2025)

PERSEPSI MAHASISWA TERHADAP PELAYANAN BANK SYARIAH

Annisa Afwani (Universitas Islam Negeri Sumatera Utara)
Anggun Rohaya Putri Munthe (Universitas Islam Negeri Sumatera Utara)
Khaila Calsa Fhadillah (Universitas Islam Negeri Sumatera Utara)
Muhammad Ikhsan Harahap (Universitas Islam Negeri Sumatera Utara)



Article Info

Publish Date
16 Dec 2025

Abstract

This study aims to analyze students' perceptions of Islamic banking services using a qualitative, interview-based approach. The primary focus of the study is students' understanding of Islamic service principles, their experiences as customers and prospective customers, and the factors influencing their assessment of service quality. Data were obtained through semi-structured interviews with several students from various study programs. The results indicate that most students have positive perceptions of Islamic banking service ethics and transaction security. However, complaints persist regarding the limited digitalization of services and the lack of socialization regarding Islamic products. This study recommends optimizing education, improving digital technology, and strengthening services based on the values ​​of maqāṣid al-Shari'ah (the principles of Islamic principles).

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Journal Info

Abbrev

JMBS

Publisher

Subject

Economics, Econometrics & Finance

Description

The International Journal of Islamic Business Management 2963-2218 (Online - Elektronik) is dedicated to the development of knowledge in the fields of economics, management, accounting, and finance. Researchers and academics are given space to contribute to various studies published through this ...