Arthatama: Journal of Business Management and Accounting
Vol. 9 No. 1 (2025)

Understanding Gen Z Workers in Career Management at Banks: A Literature Review

Kurniawan Setyantoro (Universitas Diponegoro, Indonesia)
Faizal Rizqi (Universitas Diponegoro, Indonesia)
Surya Raharja (Universitas Diponegoro, Indonesia)
Puji Harto (Universitas Diponegoro, Indonesia)



Article Info

Publish Date
28 Jun 2025

Abstract

This study aims to uncover the career aspirations of Gen Z workers at PT Bank Rakyat Indonesia (BRI), considering their characteristics that are different from the previous generation. Gen Z is predicted to occupy managerial positions in the next 5-10 years and if handled well, their presence often pushes companies to modernize communication, leadership styles, and DEI (diversity, equity, inclusion) practices. This study examines previous literature that focuses on Gen Z workers in frontliner, marketing, and officer positions at Bank BRI. The literature is then reviewed to see the overall picture and draw conclusions about this topic. The results of the study are expected to provide an understanding of Gen Z's career expectations and become the basis for human resource management strategies at Bank BRI for the sustainability of the organization. This study fills the gap in previous research that focuses more on students and has not touched on the cultural context and work experience of Gen Z directly in organizations in Indonesia.

Copyrights © 2025






Journal Info

Abbrev

art

Publisher

Subject

Economics, Econometrics & Finance

Description

The objective of the Arthatama is to promote the wide dissemination of the results of systematic scholarly inquiries into the broad field of business research. Arthatama accepts articles in any business management and accounting related subjects and any research methodology that meet the standards ...