Jurnal Manajemen Bisnis Krisnadwipayana
Vol 11 No 2 (2023): Jurnal Manajemen Bisnis Krisnadwipayana

PENGARUH DARI MULUT KE MULUT DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN PELANGGAN PT. TOKOPEDIA TOWER JAKARTA

Zaenal Arifin (Program Studi Manajemen FE Universitas Krisnadwipayana)
Arry Dwi Syahputra (Universitas Krisnadwipayana)



Article Info

Publish Date
10 Aug 2023

Abstract

This research was conducted with the aim of knowing the effect of Word Of Mouth and Product Quality on Purchase Decisions at the Tokopedia Online Media Shop at PT. Tokopedia Tower Jakarta, South Jakarta. The sampling technique used is a random sampling system. The data used is primary data by distributing questionnaires to consumers of PT. Tokopedia Tower Jakarta as a respondent. The data analysis technique used is descriptive analysis, multiple linear regression analysis, coefficient of determination analysis, and correlation coefficient analysis. The results showed that: 1) The wordof mouth variable has a positive and significant influence in improving purchasing decisions, 2) The product quality variable has a positive and significant influence in improving purchase decisions, 3) The word of mouth and product quality variables have a positive and significant influence in improving purchase decisions.

Copyrights © 2023






Journal Info

Abbrev

jmbk

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Bisnis Krisnadwipayna yang lebih dikenal dengan sebutan JMBK mulai dipublikasikan sejak awal tahun 2013 oleh Program Studi Magister Manajemen Fakultas Ekonomi Universitas Krisnadwipayana Jakarta. JMBK terbit 3 (tiga) kali dalam satu tahun, yaitu pada bulan April, Agustus, dan ...