Jurnal Manajemen Bisnis Krisnadwipayana
Vol 11 No 2 (2023): Jurnal Manajemen Bisnis Krisnadwipayana

PENGARUH CITRA MEREK DAN KATA ELEKTRONIK DARI MULUT KE MULUT TERHADAP LOYALITAS PELANGGAN PENGGUNA PRODUK KOSMETIK EMINA COSMETICS

Utami Dea Putri (Program Studi Manajemen FE Universitas Krisnadwipayana)
Nino Nopriandi (Universitas Krisnadwipayana)



Article Info

Publish Date
10 Aug 2023

Abstract

Market needs and wants that move dynamically change rapidly and continuously, companies must be more creative in interpreting the threats and opportunities that exist in the market through the utilization of the company's strengths and capabilities. Cosmetics in Indonesia continues to experience increasing demand for cosmetics, which encourages many cosmetic industries to continue to compete in creating products with the advantages possessed by each company and innovations that can attract purchasing decisions. Local cosmetic products and equipment that are widely available in supermarkets, department stores, cosmetic centers as well as those offered from the internet are increasingly diverse and the choices are increasingly varied. This study aims to analyze the simultaneous and partial effect of brand image and eworm on customer loyalty using Emina cosmetic products. The method used is quantitative method using regression analysis. This study involved 50 research respondents. The results of the study reveal that there is a partial or simultaneous influence of brand image and eworm on customer loyalty.

Copyrights © 2023






Journal Info

Abbrev

jmbk

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Bisnis Krisnadwipayna yang lebih dikenal dengan sebutan JMBK mulai dipublikasikan sejak awal tahun 2013 oleh Program Studi Magister Manajemen Fakultas Ekonomi Universitas Krisnadwipayana Jakarta. JMBK terbit 3 (tiga) kali dalam satu tahun, yaitu pada bulan April, Agustus, dan ...