Jurnal Manajemen DIVERSIFIKASI
Vol. 6 No. 1 (2026): Maret

Analisis Kualitas Produk, Harga dan Pengaruhnya Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening Pada Sepeda Motor Honda

Nasikhatun Hasanah (Unknown)
Ardiansyah Japlani (Unknown)
Fitriani (Unknown)



Article Info

Publish Date
11 Mar 2026

Abstract

The aim of this research is to find out whether there is a direct and indirect influence between product quality and price on customer loyalty which is mediated by customer satisfaction with honda motorbikes. This research uses quantitative research, the population in this research is 2020 FEB management students at Muhammadiyah Metro University. Using the Slovin formula, a sample of 61 students was obtained. The data was processed using the SPSS version 26 data program. The results of this study show that product quality has a direct effect on customer loyalty on Honda motorbikes, price has a direct effect on customer loyalty on Honda motorbikes, product quality has a direct effect on customer satisfaction on Honda motorbikes, price has a direct effect on customer satisfaction on Honda motorbikes, customer satisfaction has a direct effect on customer loyalty on Honda motorbikes, product quality has an indirect effect on customer loyalty through customer satisfaction on Honda motorbikes, price has an indirect effect on customer loyalty through customer satisfaction on Honda motorbike.

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Journal Info

Abbrev

diversifikasi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen DIVERSIFIKASI (e-issn: 2774-5309, p-issn: 2774-5295) adalah jurnal yang dikelola oleh Program Studi S1 Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Metro. Jurnal ini diterbitkan dalam jangka waktu triwulanan dalam satu tahun yaitu Maret, Juni, September dan ...