Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Vol. 11 No. 2 (2022)

Pengaruh Pelayanan Mobile Banking Terhadap Kepuasan Nasabah di Yogyakarta

Kumalasanti, Maria (Unknown)
Susliyanti, Eni Dwi (Unknown)



Article Info

Publish Date
01 Dec 2022

Abstract

This study aims to examine the effect of speed, security, accuracy and trust on banking customer satisfaction, either partially or simultaneously. This type of research is a verification research using a quantitative approach. The sample of this research is 100 respondents taken by census method. Data collection techniques using questionnaires and surveys. The data analysis method used multiple linear regression tests, classical assumption tests, hypothesis testing (T test, F test and R test), then the data was processed using the IBM SPSS Statistics 24 application. The results of the F test showed that the four variables were speed, safety, data accuracy. , and trust simultaneously has a significant effect on customer satisfaction in Yogyakarta. The results of the T test show that there is a partial effect of speed, security, accuracy and trust on customer satisfaction in YogyakartaKeywords: Content Marketing, Customer satisfaction

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Journal Info

Abbrev

JurnalManeksi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Yth Pengelola Garuda Kami Editor Jurnal maneksi memohon agar nama jurnal kami disesuaikan dengan nama jurnal yang ada di ISSN Brin dari Jurnal Maneksi menjadi Jurnal Maneksi (Management Ekonomi Dan Akuntansi), karena hal ini menjadi masukan ketika kami mengajukan akreditasi jurnal kami. Atas bantuan ...