MANAJEMEN DEWANTARA
IN PRESS (2026)

PENGARUH DIGITAL MARKETING DAN ARTIFICIAL INTELLIGENCE TERHADAP PURCHASE DECISION MELALUI CUSTOMER SATISFACTION SEBAGAI MEDIASI

Serlyana, Riska Dara (Unknown)
Roosdhani, Mohamad Rifqy (Unknown)



Article Info

Publish Date
14 Mar 2026

Abstract

This study examines how digital marketing and artificial intelligence (AI) influence consumer choices using customer satisfaction as a mediating variable. The study focuses on Glad2Glow, a local skincare product offered on Tokopedia. Using survey methods and quantitative methodology, SmartPLS 4.0 was used to assess data from 100 Generation Z respondents in Jepara Regency who had made online purchases. The results indicate that digital marketing and artificial intelligence (AI) increase customer satisfaction, which in turn significantly influences purchasing decisions. Furthermore, it is demonstrated that customer satisfaction acts as a mediator in the relationship between digital marketing and AI on purchasing decisions. This study offers theoretical additions to the digital marketing literature as well as practical applications for local brands and MSMEs leveraging digital tactics and AI technologies to improve consumer satisfaction and purchasing decisions.

Copyrights © 2026






Journal Info

Abbrev

manajemendewantara

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Manajemen Dewantara Fakultas Ekonomi Fokus pada hasil penelitian empiris maupun kajian konseptual dan teoritis dalam bidang: Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasi, dan Kewirausahaan. ...