Jurnal Informatika dan Rekayasa Perangkat Lunak
Vol. 7 No. 1 (2026): Volume 7 Number 1 March 2026

Web-Based Healthcare Service System Development Using RAD Method for Community Health Center Efficiency Improvement

Iroth, Nathanael Eliasher (Unknown)
Montolalu, Chriestie Ellyane Juliet Clara (Unknown)
Takaendengan, Mahardika Inra (Unknown)
Langi, Yohanes Andreas Robert (Unknown)
Kalengkongan, Wisard Widsli (Unknown)
Lapihu, Dodisutarma (Unknown)



Article Info

Publish Date
15 Mar 2026

Abstract

This research aims to design and develop a healthcare service website for Puskesmas Modoinding to improve efficiency and accessibility of public health services. Previously, information delivery including doctor schedules, service types, operating hours, and patient registration was conducted manually, often causing delays and limited information distribution. The system was developed using the Rapid Application Development (RAD) method, comprising four phases: requirements planning, system design, development, and implementation. Data collection employed interviews, observation, and literature study with 12 stakeholders (10 patients, 2 administrators). The website was built using HTML, CSS, JavaScript, PHP, and MySQL database. Black Box Testing demonstrated 100% success rate across 28 test scenarios covering admin and patient interfaces. System Usability Scale (SUS) evaluation yielded average scores of 85.5 for patients and 87.5 for administrators, both exceeding the 'Very Good' threshold of 80. Ten core features were successfully implemented including online registration, queue status checking, and administrative data management. The developed website enables community members to access healthcare information remotely without physical visits, reducing average registration time by approximately 40%. This research concludes that web-based healthcare systems using RAD methodology can significantly improve service efficiency at community health centers while meeting user requirements and usability standards.

Copyrights © 2026






Journal Info

Abbrev

jatika

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering

Description

Jurnal Informatika dan Rekayasa Perangkat Lunak (JATIKA), an Indonesian national journal, publishes high quality research papers in the broad field of Informatics and Computer Science, which encompasses software engineering, information system development, computer systems, computer network, ...