Journal of Psychological Insight
Vol. 2 No. 2 (2026): July-December

Social Resilience Mechanisms in the Challenges of Quality of Life for D’kurir Online Drivers in Facing Job Uncertainty

Mohamad Imam Fauzi (Universitas Islam Balitar Blitar, Indonesia)
Fandu Dyangga Pradeta (Universitas Islam Balitar Blitar, Indonesia)
Qomaruzzaman Azam Zami (Universitas Islam Balitar Blitar, Indonesia)



Article Info

Publish Date
16 Mar 2026

Abstract

The rapid growth of digital platform-based transportation has created flexible employment opportunities while simultaneously increasing job uncertainty that affects workers’ psychological well-being and quality of life. This study aims to analyze the social resilience mechanisms that online delivery drivers develop to cope with job uncertainty. A qualitative descriptive design was applied using purposive sampling, involving three active drivers with at least 1 year of work experience. Data were collected through in-depth interviews, field observations, and documentation, and analyzed using the interactive model of data condensation, data reduction, data display, and verification. The findings show that income instability generates psychological pressure and anxiety among drivers, while adaptive coping strategies such as monitoring delivery applications and managing waiting time help maintain work continuity. In addition, peer support through information sharing and emotional encouragement strengthens drivers’ collective resilience. This study contributes to understanding social resilience as a psychological and social mechanism within digital platform labor environments and highlights the importance of strengthening worker support networks.

Copyrights © 2026






Journal Info

Abbrev

jpi

Publisher

Subject

Arts Humanities Neuroscience Social Sciences

Description

Journal of Psychological Insight is a peer-reviewed journal dedicated to advancing the field of psychology by publishing high quality research and theoretical papers. The journal aims to provide researchers, practitioners, and scholars with a platform to disseminate innovative and insightful ...