Jurnal Manajemen Teknologi dan Sistem Informasi
Vol 6 No 1 (2026): JMS Vol 6 No 1 MARET 2026

Pengaruh Lokasi dan Harga Produk terhadap Loyalitas melalui Kepuasan Mahasiswa sebagai Mediasi: Analisis SMART PLS dalam Perspektif Manajemen Kantin Universitas Dinamika Bangsa

Candra Candra (Unknown)
Jasper Imanuel (Unknown)
Kotali Kotali (Unknown)
Michael Dylan (Unknown)
Stevani Putri Anggraini (Unknown)
Selaras Winny Br Marpaung (Unknown)
Violin Patricia (Unknown)
Yossinomita, Yossinomita (Unknown)



Article Info

Publish Date
31 Mar 2026

Abstract

This study aims to analyze the influence of location and product price on student loyalty through student satisfaction as a mediating variable in the context of cafeteria management at Universitas Dinamika Bangsa. A quantitative approach was employed, with data processed using the SmartPLS application. The sampling technique applied was purposive sampling, targeting active students who regularly utilize cafeteria services. A total of 100 respondents participated by completing an online questionnaire consisting of 13 items covering location, product price, satisfaction, and loyalty. The results reveal that: (1) location has a positive and significant effect on student satisfaction; (2) product price also shows a positive and significant effect on student satisfaction; and (3) student satisfaction significantly mediates the relationship between location, product price, and student loyalty. These findings highlight the strategic role of student satisfaction in fostering loyalty. Therefore, cafeteria management should emphasize strategic improvements in location and competitive pricing to enhance satisfaction, which in turn can strengthen sustainable loyalty among students.

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Journal Info

Abbrev

jms

Publisher

Subject

Computer Science & IT

Description

Jurnal Manajemen Teknologi dan Sistem Informasi (JMS) merupakan jurnal yang berada dibawah naungan Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) Universitas Dinamika Bangsa dan diterbitkan oleh Universitas Dinamika Bangsa Jambi. Jurnal Manajemen Teknologi dan Sistem Informasi (JMS) menerbitkan ...