JOURNAL OF Qualitative Health Research & Case Studies Reports
Vol 6 No 3 (2026): March Edition 2026

Responsiveness pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap

Hadhad, Nafiz Naufal (Unknown)
Kurniasih, Yuni (Unknown)
Rokhmah, Noor Ariyani (Unknown)



Article Info

Publish Date
28 Mar 2026

Abstract

Background: Patient satisfaction is influenced by the quality of nursing services, one of which is responsiveness. Based on the results of a community satisfaction survey conducted by the Bantul Regency Health Office in 2025, patient satisfaction was recorded at 88.92%. This result indicates that patient satisfaction is below the minimum service standard set by the Indonesian Ministry of Health Regulation (PERMENKES) in 2016, which is >95%. Purpose: To determine the relationship between responsiveness of nursing services and patient satisfaction in inpatient wards. Method: This quantitative study used a descriptive cross-sectional design. The sampling technique used purposive sampling with a sample size of 100 respondents. The research instrument used a questionnaire. Data analysis used the Spearman Rank Test. Results: 62 respondents (62%) rated the responsiveness of nursing services as good, with the majority of patients being satisfied (89 respondents (89%). The Spearman Rank Test obtained a correlation coefficient of 0.416 with a p-value of 0.000 (p < 0.05). This indicates a significant relationship between responsiveness of nursing services and patient satisfaction in inpatient wards, with a positive relationship and moderate correlation strength. Conclusion: There is a relationship between responsiveness of nursing services and patient satisfaction in inpatient wards.   Keywords: Nursing Service; Patient Satisfaction; Responsiveness.   Pendahuluan: Kepuasan pasien dipengaruhi oleh mutu pelayanan keperawatan, salah satunya daya tanggap perawatan. Berdasarkan laporan hasil survei kepuasan masyarakat dinas kesehatan Kabupaten Bantul tahun 2025 tercatat kepuasan pelayanan 88.92%. Hasil tersebut menunjukkan kepuasan pasien berada dibawah nilai standar pelayanan minimal yang ditetapkan PERMENKES RI tahun 2016 yaitu >95%. Tujuan: Untuk mengetahui hubungan daya tanggap pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap. Metode: Penelitian kuantitatif dengan rancangan deskriptif cross sectional. Teknik pengambilan sampel menggunakan Purposive Sampling dengan jumlah sampel 100 responden. Instrumen penelitian menggunakan kuesioner. Analisis data menggunakan Uji spearman rank Hasil: Daya tanggap pelayanan keperawatan kategori baik sebanyak 62 responden (62%) dengan kepuasan pasien sebagian besar berada pada kategori puas sebanyak 89 responden (89%). Hasil uji Spearman Rank diperoleh nilai koefisien korelasi sebesar 0.416 dengan p-value = 0.000 (p < 0.05). Hal ini menunjukkan terdapat hubungan yang signifikan antara daya tanggap pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap dengan arah hubungan positif dan kekuatan korelasi sedang. Simpulan: Terdapat hubungan antara daya tanggap pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap.   Kata Kunci: Daya Tanggap; Pelayanan Keperawatan; Kepuasan Pasien.

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Journal Info

Abbrev

qlt

Publisher

Subject

Health Professions Nursing Public Health

Description

Jurnal penelitian kualitatif di bidang kesehatan berkaitan dengan penjelasan narasi atau cerita di balik suatu fakta atau kejadian. Disamping itu memuat laporan kegiatan penerapan asuhan keperawatan dibidang kesehatan meliputi kegiatan promotif, preventif, kuratif dan rehabilitatif pada semua ...