Help: Journal of Community Service
Vol. 2 No. 4 (2026): March 2026

Operationalizing Digital Infrastructure for Nigerian SME Empowerment via Community-Based Service Learning

Abdullahi, Salisu (Unknown)
Sabo, Maryam Muhammad (Unknown)
Nuhu Abubakar, Ali (Unknown)
Iro, Hadiza Nasir (Unknown)



Article Info

Publish Date
29 Mar 2026

Abstract

Despite national macroeconomic efforts to improve Nigeria's Ease of Doing Business (EoDB) through regulatory reforms and digital infrastructure investments, economic formalization remains inconsistent at the grassroots level. This stagnation is largely due to a significant gap in digital literacy and the underutilization of e-governance tools by micro, small, and medium enterprises (SMEs). This community service project aimed to bridge this macro-micro divide by operationalizing digital infrastructure to empower local SMEs through targeted digital capacity building. Utilizing a Community-Based Service Learning (CBSL) approach, the project integrated academic frameworks with practical community intervention. The program engaged 150 SME owners in Kano State, Nigeria. The intervention comprised a three-day intensive technical workshop followed by a one-month, one-on-one mentorship phase. Training focused on navigating online government business registration portals and integrating mobile digital payment systems. Program efficacy was evaluated utilizing pre- and post-intervention surveys alongside qualitative participant observations. The CBSL intervention yielded significant, measurable improvements in digital adoption and entrepreneurial self-efficacy. Post-intervention data indicated that 82% of participants successfully registered their enterprises online, compared to a baseline where only 18% possessed basic portal navigation skills. Additionally, the cohort demonstrated a 65% increase in the active adoption of mobile digital payment applications. Qualitatively, participants reported a 90% increase in confidence regarding regulatory compliance and formal business administration.

Copyrights © 2026






Journal Info

Abbrev

hjcs

Publisher

Subject

Humanities Languange, Linguistic, Communication & Media Public Health Social Sciences Other

Description

The focus and scope of Help: Journal of Community Service (HJCS) encompass a broad range of academic disciplines, reflecting the journal’s commitment to interdisciplinary research and practice in community service. HJCS invites contributions from all fields of study. The journal seeks to publish ...