<![CDATA[The rapid growth of e-commerce increases the complexity of last-mile delivery due to high distribution costs, urban congestion, and increasingly tight delivery time demands. This study proposes a Mixed Integer Linear Programming (MILP) approach to optimize e-commerce last-mile distribution through the determination of Micro-Fulfillment Centers (MFCs). The model simultaneously determines (i) the locations of candidate MFCs to be opened and (ii) the allocation of demand zones to selected facilities, with the objective of minimizing the total network cost consisting of fixed facility costs and variable last-mile service costs. Service quality is enforced through a hard service level agreement (SLA) mechanism by limiting allocation to only pairs of facility zones that meet a certain travel time threshold, while operational feasibility is guaranteed through capacity constraints at each MFC. The model outputs are implementable in the form of selected MFC locations, zone allocation maps, and performance indicators for evaluation, including total cost decomposition, weighted travel time metrics, and facility capacity utilization to identify potential bottlenecks. Numerical illustrations show that the MILP formulation yields feasible location–allocation decisions with respect to SLA and capacity, while avoiding the “closest/fastest” heuristic that can potentially lead to facility overload. This framework supports decision-makers in designing efficient, responsive, and scalable last-mile networks, and can be extended to incorporate demand uncertainty, SLA penalties (soft-SLAs), multi-echelon structures, and sustainability objectives.]]>
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