Thrive Health Science Journal
Vol. 3 No. 1 (2026): March

Evaluation of Minimum Service Standards for Pharmacy Waiting Time in Outpatient Services at RSUD Patut Patuh Patju Gerung

Farwanti, Zulmi (Unknown)
Aprian, Laili (Unknown)
Pomeistia, Meiylnda (Unknown)



Article Info

Publish Date
30 Mar 2026

Abstract

Pharmaceutical services in hospitals are crucial in ensuring the quality of healthcare delivery. One key performance indicator is waiting time in prescription services, which directly impacts patient satisfaction and compliance. This study evaluates the implementation of Minimum Service Standards (SPM) related to pharmacy waiting time in outpatient services at RSUD Patut Patuh Patju Gerung. The research employed a descriptive cross-sectional design, collecting 100 prescriptions (June–July 2025) to assess compliance with national standards. Findings indicate that the average waiting time for non-compounded prescriptions was 62.6 minutes (SD 33.8) and compounded prescriptions 63.9 minutes (SD 37.9), both exceeding the stipulated SPM (≤30 minutes for non-compounded, ≤60 minutes for compounded). These results highlight operational inefficiencies and resource constraints affecting compliance. The study concludes by recommending improvements in staffing, workflow optimization, and adoption of digital systems to enhance pharmaceutical service performance.

Copyrights © 2026






Journal Info

Abbrev

thrive

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Description

THRIVE Health Science Journal (THSJ) publishes original research findings and review articles related to Public Health, Medicine and Sciences. Papers presented at recognized conferences may be considered for publication. THSJ is an Open Access Journal where readers have access to full text for free ...