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All Journal Thrive Health Science Journal
Farwanti, Zulmi
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Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Evaluation of Minimum Service Standards for Pharmacy Waiting Time in Outpatient Services at RSUD Patut Patuh Patju Gerung Farwanti, Zulmi; Aprian, Laili; Pomeistia, Meiylnda
THRIVE Health Science Journal Vol. 3 No. 1 (2026): March
Publisher : Balai Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56566/thrive.v3i1.645

Abstract

Pharmaceutical services in hospitals are crucial in ensuring the quality of healthcare delivery. One key performance indicator is waiting time in prescription services, which directly impacts patient satisfaction and compliance. This study evaluates the implementation of Minimum Service Standards (SPM) related to pharmacy waiting time in outpatient services at RSUD Patut Patuh Patju Gerung. The research employed a descriptive cross-sectional design, collecting 100 prescriptions (June–July 2025) to assess compliance with national standards. Findings indicate that the average waiting time for non-compounded prescriptions was 62.6 minutes (SD 33.8) and compounded prescriptions 63.9 minutes (SD 37.9), both exceeding the stipulated SPM (≤30 minutes for non-compounded, ≤60 minutes for compounded). These results highlight operational inefficiencies and resource constraints affecting compliance. The study concludes by recommending improvements in staffing, workflow optimization, and adoption of digital systems to enhance pharmaceutical service performance.
Co-Authors Aprian, Laili Pomeistia, Meiylnda