Academia Open
Vol. 10 No. 1 (2025): June

Lending Targets and Marketing Performance in Islamic Rural Banking

Elina Sari (Perbankan Syariah, Universitas Islam Negeri Sumatera Utara)
Sugianto Sugianto (Perbankan Syariah, Universitas Islam Negeri Sumatera Utara)
Nurul Inayah (Perbankan Syariah, Universitas Islam Negeri Sumatera Utara)



Article Info

Publish Date
30 Jun 2025

Abstract

General background: Human resource management is a critical component of organizational success, particularly in the banking sector where marketing performance directly influences financial outcomes. Specific background: In the context of Sharia banking, institutions like PT. BPRS Puduarta Insani implement lending targets to guide marketing efforts. Knowledge gap: However, limited research has explored the dual impact—both motivational and burdensome—of such targets on employee performance in Islamic microfinance contexts. Aims: This study aims to analyze how the imposition of lending targets affects the work performance of Account Officers at PT. BPRS Puduarta Insani. Results: The findings reveal that while clear targets and associated rewards enhance motivation, focus, and creativity, excessively high targets induce stress and risk the compromise of prudential financing standards. Novelty: The study uniquely integrates qualitative insights to highlight the dynamic interplay between target-setting, compensation, and psychological well-being in a Sharia banking context. Implications: These results suggest that a balanced target-setting approach—aligned with market realities and employee capacity—can transform lending goals into performance drivers without undermining ethical lending standards.Highlight : Clear targets improve focus — Lending targets give Account Officers a structured direction to perform better. Rewards drive motivation — Incentives linked to target achievement enhance creativity and competitiveness. Excessive pressure risks performance — Unrealistic targets can lead to stress and compromise financing quality. Keywords : Sharia Bank, Marketing Performance, Compensation, Motivation, Lending Target

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Journal Info

Abbrev

acopen

Publisher

Subject

Medicine & Pharmacology Public Health

Description

Academia Open is published by Universitas Muhammadiyah Sidoarjo published 2 (two) issues per year (June and December). This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This ...