Jurnal Menara : Manajemen Sumber Daya Manusia
Vol. 3 No. 1 (2026): Maret 2026

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPATUHAN WAJIB PAJAK KENDARAAN BERMOTOR DI KOTA CILEGON

Alief Nazwa Alam (Universitas Sultan Ageng Tirtayasa)
Ahmad Sururi (Universitas Sultan Ageng Tirtayasa)



Article Info

Publish Date
25 Mar 2026

Abstract

Taxes are crucial as a primary source of state and regional revenue, particularly in supporting national development and regional fiscal independence. However, the low level of motor vehicle taxpayer compliance in Cilegon City is a strategic issue that requires further study. This study aims to analyze the influence of tax socialization, tax sanctions, taxpayer awareness, and service quality on the level of motor vehicle taxpayer compliance in Cilegon City, Banten Province. This study uses a quantitative approach with the path analysis method. Samples were taken from motor vehicle taxpayers in Cilegon City, and data were collected through questionnaires. The results show that the variables of tax socialization, tax sanctions, and service quality do not significantly influence taxpayer compliance, as indicated by the T-statistic values ​​of 0.612; 1.347; and 0.530, respectively (smaller than the T-table of 1.653). Conversely, taxpayer awareness has a positive and significant influence on compliance, with a T-statistic value of 2.376 (greater than the T-table). These findings indicate that increased compliance among motor vehicle taxpayers in Cilegon City is more influenced by individual awareness than by socialization, sanctions, or service quality. Therefore, compliance improvement strategies should focus on building tax awareness through ongoing education and a participatory approach.

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Journal Info

Abbrev

JM

Publisher

Subject

Humanities Economics, Econometrics & Finance Environmental Science Social Sciences

Description

Journal MENARA : Manajemen Sumber Daya Manusia (ISSN: 3109-161X) published by Yayasan Al Barokah Hasanah. This journal is an open access peer-reviewed journal based in Indonesia that has been published since 2024 officially twice a year (March and September), JM is now published in Indonesian ...