DEVELOPMENT : Journal of Community Engagement
Vol. 5 No. 1 (2026): Maret

PENINGKATAN EFEKTIVITAS PELAYANAN PUBLIK MELALUI PENGEMBANGAN SISTEM PENGARSIPAN DIGITAL PADA SEKSI KESEJAHTERAAN MASYARAKAT KANTOR CAMAT PARLILITAN

Nova Claudya Lubis (Universitas HKBP Nommensen Medan)
Lastri (Universitas HKBP Nommensen Medan)



Article Info

Publish Date
30 Mar 2026

Abstract

The archiving and service administration system plays a crucial role in supporting the effectiveness and efficiency of government officials, particularly at the sub-district level. This study aims to analyze the archiving and service administration system in the Community Welfare Section of the Parlilitan Sub-district Office. The method used was descriptive qualitative, with data collection techniques through observation, interviews, and documentation. The results indicate that the archiving system still uses a combination of manual and semi-digital systems, which is not yet fully optimal. While service administration has been running quite well, there are still obstacles such as limited facilities and infrastructure, low utilization of information technology, and limited human resources in archive management. These conditions impact the slow process of searching for certain documents. A well-organized archiving system has been proven to accelerate public services and improve administrative accountability. Therefore, it is necessary to increase the capacity of the apparatus, develop a digital-based archiving system, and provide supporting facilities to improve the quality of public services.

Copyrights © 2026






Journal Info

Abbrev

DJCE

Publisher

Subject

Social Sciences

Description

DEVELOPMENT: Journal Of Community Engagement is published by Sekolah Tinggi Agama Islam Muhammadiyah Probolinggo. This journal is published twice a year and serves as a tool for researchers, academics and practitioners interested in devotion to the ...