Vitamin: Jurnal Ilmu Kesehatan Umum
Vol. 4 No. 2 (2026): April : Jurnal ilmu Kesehatan Umum

Hubungan Komunikasi Terapeutik Perawat Terhadap Tingkat Kepuasan Pasien di Ruang Rawat Inap

Cut Nurliana (Universitas Indonesia Maju Jakarta)
Solehudin Solehudin (Universitas Indonesia Maju Jakarta)
Inas Syabanasyah (Universitas Indonesia Maju Jakarta)



Article Info

Publish Date
04 Apr 2026

Abstract

Patient satisfaction is a key requirement for successful hospital services, influenced by factors such as mismatched expectations, nurses' personal behavior, high costs, and an unsupportive environment. Nurses' therapeutic communication plays a crucial role in increasing satisfaction in the inpatient ward by building trust and reducing misunderstandings in multicultural patients. Objective: To determine the relationship between nurses' therapeutic communication and patient satisfaction in the Inpatient Ward of Khidmat Sehat Afiat (KiSA) Regional General Hospital, Depok City in 2025. Method: A quantitative, analytical correlational study with a cross-sectional approach. The adult patient population was 120 people from August to October 2025, with a sample of 97 respondents via simple random sampling (with a 5% dropout rate). Data were collected using a questionnaire at KiSA Regional General Hospital, Depok (October-November 2025), and analyzed using chi-square for categorical variables. Results: 87.6% of nurses used good therapeutic communication; patient satisfaction was 79.3% satisfied, 27.3% quite satisfied, and 0% dissatisfied. The chi-square test yielded a p-value of 0.008 <0.05, indicating a significant relationship. Conclusion: There is a relationship between nurses' therapeutic communication and patient satisfaction levels in the Asoka Inpatient Ward of KiSA Regional General Hospital. Suggestion: Nurses should improve their skills through active listening, verbal empathy, information clarification, self-evaluation, and shift discussions for multicultural patients in Depok.

Copyrights © 2026






Journal Info

Abbrev

Vitamin

Publisher

Subject

Health Professions Nursing Public Health

Description

jurnal ini bermanfaat bagi para profesional kesehatan, apoteker, dokter dan perawat, pengambil kebijakan, tenaga kesehatan, dosen dan mahasiswa yang tertarik pada ilmu publikasi yang berkaitan dengan Ilmu ...