Jurnal Ilmiah Administrasi Publik
Vol. 6 No. 2 (2020): Jurnal Ilmiah Administrasi Publik (JIAP)

Improving Citizen Satisfaction Index on Educational Study Program

Hermawan, Hermawan (Unknown)
Cahyasari, Erlita (Unknown)
Eko Wahyudi, Lestari (Unknown)

Article Info

Publish Date
24 Aug 2020

Abstract

This paper focus on the improvement on the quality of public services needs to be carried out sustainably, so that a periodic evaluation of public service delivery is needed. The government in the last decade has attempted to formulate an evaluation framework for public services delivery. This is proven from changes in regulations that dynamically follow the development needs. This research focuses on customer satisfaction in perceiving the service. The results show that there are several services that need to be improved.

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Journal Info
Jurnal Ilmiah Administrasi Publik
Website

Abbrev

jiap

Publisher

Universitas Brawijaya

Subject

Decision Sciences, Operations Research & Management Environmental Science Social Sciences

Description

Jurnal Ilmiah Administrasi Publik with ISSN 2302-2698 and online ISSN 2503-2887. JIAP is published three times a year (period 1 : April to July, period 2: August to November, period 3: December to March). This journal contains scientific articles on public administration science written in two ...