CITACONOMIA : Economic and Business Studies
Vol. 5 No. 01 (2026): Januari-Maret

Community Relations sebagai Strategi Legitimasi Sosial: Analisis Konseptual Pembentukan Citra Perusahaan dalam Perspektif Public Relations

Selvi Andreana Fatikasari (Universitas Slamet Riyadi, Surakarta)
Siti Munawaroh (Universitas Slamet Riyadi, Surakarta)
Excel Sujanto (Universitas Slamet Riyadi, Surakarta)
Pramudya Ibnu Subrata (Universitas Slamet Riyadi, Surakarta)



Article Info

Publish Date
07 Apr 2026

Abstract

The relationship between corporations and local communities has become an increasingly important issue in contemporary public relations practices, particularly for companies operating in resource-based industries. Community relations is widely recognized as a strategic communication approach that enables organizations to build sustainable relationships with surrounding communities while strengthening social legitimacy and public trust. This conceptual article aims to analyze the role of community relations in shaping corporate image from a public relations perspective. The study employs a descriptive qualitative approach commonly used in conceptual research, supported by a literature review of relevant theories on stakeholder management, corporate reputation, and social license to operate. The analysis indicates that effective community relations practices involve dialogic communication, community participation, and transparent engagement between organizations and local stakeholders. Such interactions allow companies to better understand community expectations and respond to social concerns surrounding their operations. Furthermore, the findings suggest that well-managed community relations can enhance social acceptance, strengthen organizational legitimacy, and contribute positively to the formation of corporate image. By integrating perspectives from stakeholder theory and public relations relationship management, this study proposes a conceptual framework explaining how community relations can influence corporate image through trust-building and community engagement processes. The study contributes to the development of public relations scholarship by emphasizing the strategic role of community relations in supporting organizational sustainability and reputation management

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Journal Info

Abbrev

CITACONOMIA

Publisher

Subject

Economics, Econometrics & Finance

Description

CITACONOMIA: Economic and Business Studies is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical and theoretical research ...